Deloitte has released its 10th biennial 2017 Global Shared Services Survey. Key findings state that shared services centers have proven their commitment to becoming more effective and efficient in the way that they operate.
Noemie Tilghman, Principal, Strategy and Operations at Deloitte Consulting stated “our survey demonstrates that organizations cannot take a one-size-fits-all approach to their shared service model. Just two years ago we saw a focus on evolution into a global business services model, and now a rapidly-changing marketplace, emerging technologies, and a competitive talent pool have significantly shifted the outlook. Organizations should find innovative ways to capture value through shared services while embracing the next frontier of technology and functionality to enhance value creation and service to customers.”